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’); document.write(’’); } OWT Technical Support https://support.owt.com Mobile Navigation Menu" OWT Support Mobile Search" Reference Basic Settings Your IP Address Quick Guide to OWT Services Statistics/Utilization Policies Email Settings Acceptable Use Webmail Windows Macintosh Mobile Devices Mail Filtering (Spam Filtering) Troubleshooting Fiber Fiber Optic Circuits Fiber-Based Internet Access Multi-Tenant Fiber-Based Access Wireless Wi-Fi Access Fixed Wireless Access Other Phone Services Personal Web Page Support Networking Hardware Software Issues OwnCloud Support Resources Online Resources Recommendations Online Tools and Utilities Internet Software OWT Services Access Services Computer Repair and Service Virus/Spyware Removal System Health/Troubleshooting Domain Registration Web Design and Hosting Services News Bulletins OWT News Tech News Other News Sources Technical Support Hours OWT Maintenance Schedule Contact Us Contact Info Contact Form Personal Web Page Activation Form Home Reference Basic Settings Your IP Address Quick Guide to OWT Services Statistics/Utilization Policies Email Settings Acceptable Use Webmail Windows Macintosh Mobile Devices Mail Filtering (Spam Filtering) Troubleshooting Fiber Fiber Optic Circuits Fiber-Based Internet Access Multi-Tenant Fiber-Based Access Wireless Wi-Fi Access Fixed Wireless Access Other Phone Services Personal Web Page Support Networking Hardware Software Issues OwnCloud Support Resources Online Resources Recommendations Online Tools and Utilities Internet Software OWT Services Access Services Computer Repair and Service Virus/Spyware Removal System Health/Troubleshooting Domain Registration Web Design and Hosting Services News Bulletins OWT News Tech News Other News Sources Technical Support Hours OWT Maintenance Schedule Contact Us Contact Info Contact Form Personal Web Page Activation Form Home Welcome to OWT Support OWT Internet Services Welcome to our technical support website. We will be adding and updating this site over time. We are always willing to walk you through the changes over the phone. Just call us at 783-3454. Follow us on Twitter! Links of Interest Internet Traffic Report Computer Repair and Virus Removal Products We Recommend We’re not JUST an Internet Service Provider! Web Design and Hosting Internet Access Services Virus/Spyware Removal Computer Repair & Service (fast service!) Internet Phone Services (VoIP/SIP) Your IP Address: 15.204.56.131with both PCs and Macs. We do quite a bit of hardware repair and just about any kind of software related repair including data recovery. We can save you or your business money! VIRUS/SPYWARE REMOVAL * UPGRADES * DATA RECOVERY * SOFTWARE SOLUTIONS MACINTOSH AND PC Nervous about that upgrade? Let OWT take the hassles away for you. Call 783-3454 to make an appointment - we have openings just about every day! Our Hours We monitor our services 24/7 but can actually be found in the office for technical support, billing questions or new accounts etc. Monday - Friday from 9 AM to 5 PM. Our technical support line is answered from 8AM to 6PM however. We are closed weekends and most holidays. Department Phone Hours Email Billing, Sales or Account Questions 509-735-0408 9 AM to 5 PM M-F admin@owt.com Technical Support 509-783-3454 8 AM to 6 PM M-F help@owt.com If you have an after hours emergency our technical support voicemail will provide you with number to page an on-call technician. When calling technical support please make sure to let the phone ring several times as we are often working away from our desk in a noisy server area and need time to get to a quiet area to answer the phone. Protect Your Passwords!!! It’s now 2024 and we STILL have customers giving up their passwords to third parties! Please KNOW that OWT will NEVER EVER ask for your password in any abnormal way. If something doesn’t look right IT ISN’T! When we see compromised accounts we will immediately lock the account and you will need to call technical support for a new password. Phishing Scams We continue to get queries from customers about this. Please remember OWT sends out billing via Email to many of our customers but otherwise almost never Email our customers. We will NEVER EVER ask you for any of your account information via Email. EVER!!! Do not fall for these phishing scams! In reality no one does this! If any Email wants you to verify anything and you didn’t just interact with them recently then it is probably bogus. If for some reason you think it might be real just login to that site THE WAY YOU NORMALLY DO AND NOT FROM A LINK IN THE EMAIL. Online scams to lure customers into providing account, personal or other sensitive information are on the rise. OWT takes several steps to help prevent this sort of thing but there is only so much we can do. Most phishing scams look very legitimate. Our MailScanner will alert you to any Email where a web link points to a different web address than the address it shows you in the Email. This bright red message might be annoying in harmless Emails where the marketer put a different link in just for tracking purposes but this feature has save many from clicking on harmful links that lead to malware installation. We would like to remind our customers that OWT, and really almost everyone that runs a legitimate business, will NEVER ask you for sensitive information via Email. If they do require additional information they will ask you to login to your existing account and THEN request that information. Even very legitimate looking requests should be intensely scrutinized and we ask that everyone think long and hard before clicking on a web link from any Email that you are not sure about. 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