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'); document.write(''); } OWT Technical Support https://support.owt.com [Skip to Content] Mobile Navigation Menu"> OWT Support Mobile Search"> Reference Basic Settings Your IP Address Quick Guide to OWT Services Statistics/Utilization Policies Email Settings Acceptable Use Webmail Windows Macintosh Mobile Devices Mail Filtering (Spam Filtering) Troubleshooting Fiber Fiber Optic Circuits Fiber-Based Internet Access Multi-Tenant Fiber-Based Access Wireless Wi-Fi Access Fixed Wireless Access Other Phone Services Personal Web Page Support Networking Hardware Software Issues OwnCloud Support Resources Online Resources Recommendations Online Tools and Utilities Internet Software OWT Services Access Services Computer Repair and Service Virus/Spyware Removal System Health/Troubleshooting Domain Registration Web Design and Hosting Services News Bulletins OWT News Tech News Other News Sources Technical Support Hours OWT Maintenance Schedule Contact Us Contact Info Contact Form Personal Web Page Activation Form Home Reference Basic Settings Your IP Address Quick Guide to OWT Services Statistics/Utilization Policies Email Settings Acceptable Use Webmail Windows Macintosh Mobile Devices Mail Filtering (Spam Filtering) Troubleshooting Fiber Fiber Optic Circuits Fiber-Based Internet Access Multi-Tenant Fiber-Based Access Wireless Wi-Fi Access Fixed Wireless Access Other Phone Services Personal Web Page Support Networking Hardware Software Issues OwnCloud Support Resources Online Resources Recommendations Online Tools and Utilities Internet Software OWT Services Access Services Computer Repair and Service Virus/Spyware Removal System Health/Troubleshooting Domain Registration Web Design and Hosting Services News Bulletins OWT News Tech News Other News Sources Technical Support Hours OWT Maintenance Schedule Contact Us Contact Info Contact Form Personal Web Page Activation Form Home Welcome to OWT Support OWT Internet Services Welcome to our technical support website. We will be adding and updating this site over time. We are always willing to walk you through the changes over the phone. Just call us at 783-3454. Follow us on Twitter! Links of Interest Internet Traffic Report Computer Repair and Virus Removal Products We Recommend We're not JUST an Internet Service Provider! Web Design and Hosting Internet Access Services Virus/Spyware Removal Computer Repair & Service (fast service!) Internet Phone Services (VoIP/SIP) Your IP Address: 45.33.85.57 Your browser: python-requests/2.18.4 Traceroute Tool Current Internet Health Rating: Looks at performance to various locations throughout the Internet from OWT. Should you upgrade to MacOS 11 (Big Sur) We have been testing MacOS 11 (Big Sur) and now are running 11.1 on those systems. This release seems mostly stable and we haven't had any major issues with 11.1. Still some minor issues with Messages and wake from sleep on some systems. Our second monitor issues have been resolved with 11.1 but after almost a week we are seeing more and more instability, Finder crashes and frustrating Mail search issues. We were ready to recommend 11.1 but no longer can. Hoping that 11.2 will correct the instability. It is one thing to have instability with a third party application but Finder crashing is just unacceptable. For now Big Sur is just another 2020 troublemaker. We plan to hold off on updating our mission critical systems a bit longer and hope 11.2 solves a few more issues. We do see fewer issues on newer hardware. On a late 2019 MacBook Pro 16 we have seen very few stability issues but on older hardware, especially a 2017 iMac, stability is a major issue. So, if you really want to upgrade and are running newer hardware you might be fine but with older hardware we might be looking at a similar situation we had last year with 10.15 where you just couldn't expect normal stability until a few updates came out. If you are currently running MacOS 10.15 (Catalina) then Big Sur should run on your Mac. If you are not you may want to look at the many issues that were caused by MacOS 10.15 with regard to the 64-bit app requirement. This was a deal breaker for some but a year in most software has been upgraded if it ever will be. If you use older software that cannot be upgraded you may lose access to this software with 10.15 (Catalina) or 11 (Big Sur). It seems with every OS release every vendor takes some time to iron out all of the details but so long as these issues are minor they don't seem to impact getting work done significantly. MacOS 11 is cosmetically quite different in many ways but functionally quite similar other than some new features borrowed from iOS and iPadOS. With 10.15 many software vendors didn't get support ready for months but this version really only required updates to deal with new features and so most third party software seems to work fine. Virus Woes Despite advances in anti-virus and anti-malware software virus and malware issues are as significant as ever. What's changed the most is the severity that these infections can damage your system. In the past even the most infected systems could be cleaned in no more than a few hours work but today we are seeing systems that are just too badly damaged to be properly cleaned.For this reason we are encouraging Windows users take certain steps to help minimize the impact of these infections: First and foremost make sure you have a backup solution. One that KEEPS you updated. There are a variety of solutions and will add some articles to this site to help with that soon. Make sure you have a quality, updated anti-virus/anti-malware system that uses active scanning on your computer. We have some recommendations but none of the free products will protect you completely. We have a couple of solutions that we link in our recommendations section here. Understand that we are no longer recommending any of the free anti-virus solutions. If at all possible a commercial product will save you time and money in the long run! Ransomware is a real threat these days. Security software may only partially protect you from the worst of this but when it doesn't it is in those instances where the malware tries to trick the user into clicking on something or approving something as an authorized addition that will ultimately encrypt your hard drive until you pay a ransom. The key here is to not be tricked. While you are casually browsing the web there is just no reason to do what a popup tells you to. Close them or your web browser if you have to but BE CAREFUL. Our Hours We monitor our services 24/7 but can actually be found in the office for technical support, billing questions or new accounts etc. Monday - Friday from 9AM to 6PM. Our technical support line is answered from 8AM to 6PM however. We are closed weekends and most holidays. Department Phone Hours Email Billing, Sales or Account Questions 509-735-0408 9AM to 6PM M-F admin@owt.com Technical Support 509-783-3454 8AM to 6PM M-F help@owt.com If you have an after hours emergency our technical support voicemail will provide you with number to page an on-call technician. When calling technical support please make sure to let the phone ring several times as we are often working away from our desk in a noisy server area and need time to get to a quiet area to answer the phone. Our Status OWT is open during this health crisis but not everything is normal by any means. Our staff is in the office as normal and our doors are technically open but we are really not looking for customers to come in unless you have an urgent computer repair need. We will not be scheduling any meetings and expect only to be working on urgent repair issues and, of course, handling technical support over the phone and via Email. If you do need to bring in a computer for repair understand that we will be less social than usual and ask that you leave your hardware and go. Also, understand that the law now requires that customers do wear a mask/face coverin...